What Is Grab?

Grab provides our partners an opportunity to serve customers who were previously unaccessible due to the limitations an airport setting imposes. Customers who previously didn’t have time to shop or were unfamiliar with the options available to them can now discover concessions anywhere in the airport, order from their phone, and avoid waiting in line when picking up their order. Grab seamlessly connects the customer and operator to create a better experience for all involved.

Case Study – Easy Implementation, Great Customer Experience

Grab has a fantastic product, which provides a solution to our needs, as well as provides enhanced services such as airport mapping, upselling, reporting, satisfaction surveys and marketing opportunities…the entire process was very detailed and well-orchestrated

– Mary Ventura, senior director of technology for travel hospitality, Delaware North

Case Study – Turnkey Operational Setup

Integrating Grab into our operations was very easy. The Grab team went above and beyond to ensure this was a seamless and turnkey process for our team members in our restaurants.

– Alice Cheung, director of brand innovation for food and beverage at Paradies Lagardere

The Ecosystem

Grab's ecosystem is an all-encompassing solution for operators and customers alike.

Customer Facing

User-friendly app encourages customers to explore and shop from their phone

Concessions

Grab's suite of operator technologies increases concessions' operational control and provides data & analytics to reveal previously opaque business trends and insights

Integrations

Partner integrations with day-of-travel touchpoints help concessions reach the maximum number of possible customers

Point of sale

Point of sale integrations maintain back of house operational flow for easy employee adoption

Wayfinding

Mapping allows customers to discover your business in unfamiliar surroundings, where they would previously shop only at locations right in front of them

Point-of-Sale (POS)

Grab integrates with many existing POS systems to make fulfilling orders as easy as possible on operators.

  • Mobile orders go to the kitchen just like normal orders
  • Backend accounting for Grab orders is easy to handle
  • Ties in with POS updates to inventory management, price updates, etc.

Features

Grab makes it easy for customers to personalize their experience, providing a smooth experience with true hospitality.

  • Customers can save favorites and past orders for easy re-order
  • Personalized upsells and suggestions based on what the customer likes
  • Saved payment information allows for fast checkout

Distribution

Grab focuses on bringing ordering to customers through as many channels as possible. We partner with others to integrate Grab ordering in their apps and websites.

  • Airlines
  • Airports
  • Other day of travel apps

Partner with Us

Grab is the leading platform to connect customers to airport restaurants and retailers.